Shipping FAQ

We offer FREE trackable shipping Australia-wide

Standard Shipping Times:

*PLEASE NOTE: Coronavirus Impacts potentially affecting standard shipping times below. Australia post have mentioned that there may be delays in shipping times due to the current COVID-19 situation. We're adapting our business during this challenging time and doing everything possible to get your items to you as quickly as possible.*

Our orders are dispatched between 1-3 business days.

Standard post delivery is estimated between 3-10 business days.

Express post delivery is estimated between 1-2 business days.

 

Exceptions apply. Some distant areas can take a bit longer, but we’ll get it to you!

● The given delivery dates are estimates calculated from the date an order is out for shipment.

● Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

PROCESSING TIME

The order processing time might take up to 3 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

  • If you place your order after 5pm Australian Eastern Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week.

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in AUD. 

 

ORDER CANCELLATION AND CHANGE REQUEST

We process orders immediately and do our best to send out shipment asap, so if there are any changes please contact us ASAP and we'll try our best to accomodate (recommend contacting us within 2hrs of making the order). Changes to orders cannot be made once shipped.